Airfare Policies

Travel plans can sometimes change unexpectedly, requiring you to cancel your flight. If you’ve booked a flight with All Nippon Airways (ANA) and need to cancel, understanding ANA's cancellation policy and refund process is crucial. This guide will provide detailed instructions on how to cancel your ANA flight ticket and request a refund, ensuring a smooth and hassle-free experience.

ANA Cancellation Policy

Before diving into the cancellation process, it’s essential to understand ANA's cancellation policy. ANA offers various fare types, each with its own set of rules regarding cancellations and refunds. Here are the key points of ANA cancellation policy:

Fare Types

ANA offers several fare types, including:

Flex Fare: These fares offer the most flexibility and allow for free cancellations and changes.
Standard Fare: These fares have moderate flexibility, with some fees for cancellations and changes.
Value Fare: These fares are less flexible and usually come with higher cancellation and change fees.
Super Value Fare: These are the least flexible, often non-refundable and non-changeable.

Cancellation Fees

The cancellation fee varies depending on the fare type and the timing of the cancellation:

Flex Fare: Generally no cancellation fee.
Standard Fare: Cancellation fee may apply, depending on when the cancellation is made.
Value Fare: Higher cancellation fees compared to Standard Fare.
Super Value Fare: Typically non-refundable, though exceptions may apply in certain circumstances.

Timing of Cancellation

The timing of your cancellation affects the refund amount:

Within 24 Hours of Booking: If you cancel within 24 hours of booking, you may be eligible for a full refund, regardless of the fare type, provided the booking was made at least seven days before departure.
Before Departure: Cancelling before the departure date usually incurs a fee, unless you have a Flex Fare.
After Departure: Most fares are non-refundable after departure. Special circumstances may be considered on a case-by-case basis.

Special Circumstances

ANA may offer refunds in exceptional cases, such as:

Medical Emergencies: Proof of medical emergency may be required.
Bereavement: Documentation such as a death certificate may be necessary.
Flight Cancellations by ANA: If ANA cancels your flight, you are typically entitled to a full refund or rebooking options without fees.

How to Cancel Your ANA Flight Ticket and Request a Refund?

Here’s a step-by-step guide to canceling your ANA flight ticket and requesting a refund:

Step 1: Review Your Booking

Log In to Your ANA Account: Visit the ANA website and log in to your account.
Access Your Booking: Go to the "Manage Reservations" section to view your flight details.
Check Fare Rules: Review the fare rules associated with your ticket to understand the cancellation policy and potential fees.

Step 2: Determine Eligibility for Refund

Review Cancellation Policy: Based on the fare type and timing, determine if you are eligible for a refund.
Check Special Circumstances: If applicable, gather any necessary documentation for special circumstances.

Step 3: Cancel Your Flight

1. Online Cancellation

Navigate to Manage Reservations: In your ANA account, go to the "Manage Reservations" section.
Select Your Flight: Choose the flight you wish to cancel.
Cancel Flight: Follow the prompts to cancel your flight. The system will display any applicable cancellation fees and the refund amount.

2. Contact ANA Customer Service

Call Customer Service: Contact ANA’s customer service at 1-800-235-9262 (for U.S. and Canada). For other regions, check ANA’s [contact page](

) for the appropriate number. 2. Explain Your Request: Provide the customer service representative with your booking details and explain that you wish to cancel your flight and request a refund.

Submit Documentation: If you’re canceling due to special circumstances, be prepared to submit the necessary documents as instructed by the representative.

Step 4: Request a Refund

After successfully canceling your flight, follow these steps to request a refund:

1. Online Refund Request

Access Refund Request Form: Visit ANA’s refund request page and access the refund request form.
Fill Out the Form: Enter your booking reference number, passenger details, and reason for cancellation.
Submit the Form: Submit the completed form. You will receive a confirmation email once your request has been submitted.

2. Refund via Customer Service

Call Customer Service: Contact ANA’s customer service and inform them that you wish to request a refund for your canceled flight.
Provide Necessary Information: Give the representative your booking reference number and other required details.
Submit Documentation: If applicable, submit any required documentation for special circumstances.

Step 5: Confirm the Refund Status

Check Email: ANA will send a confirmation email once your refund request has been processed.
Monitor Your Bank Account or Credit Card Statement: The refund may take a few business days to appear, depending on your payment method and bank processing times.

Additional Tips and Considerations

Refund Processing Time: Refund processing times can vary. Typically, it takes 7-10 business days for the refund to be processed and reflected in your account.
Non-Refundable Tickets: If you have a non-refundable ticket, consider reaching out to ANA customer service to explore any available options, such as travel vouchers or rebooking.
Travel Insurance: If you have travel insurance, check with your insurer about coverage for cancellations and refunds. Your insurance may cover costs that ANA does not refund.
Keep Records: Always keep records of your cancellation and refund request, including confirmation emails and any correspondence with customer service.


Canceling your ANA flight ticket and requesting a refund involves understanding ANA's cancellation policy, determining your eligibility for a refund, and following the proper steps to ensure your request is processed smoothly. Whether you’re dealing with a minor schedule change or an unforeseen emergency, being informed and prepared can make the cancellation process more manageable. By following this comprehensive guide, you can navigate the cancellation and refund process with confidence, ensuring a smoother resolution to your changing travel plans.

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